On Sunday, I flew from Kansas City to Los Angeles International airport and saw a client of mine in person.
We’ve partnered together since January of 2013.
Sunday night, the CEO of the company and his wife picked me up and we grabbed dinner on the Pier in Redondo Beach. We had a nice, relaxing, and unrushed dinner. I heard first hand how the CEO and his wife built the company from scratch and today they have over 100 employees. I shared with him how I’ve slowly but surely built my firm.
I have several clients who I’ve worked with for long periods of time and we’ve never met face to face.
For this current client, I’m acting a their Sales Coach and help their sales reps get up to speed.
Here’s the bottom line: It’s not required to see everyone of your clients in person. Sometimes it’s impossible to. You can have countless conference calls, Web-X meetings, Skype chats, etc.
But NOTHING replace spending time with a client face to face, in person. Not only did I get to know my client on a professional level, but a personal level as well. I know I’m stating the obvious, but how easy we forget this in our non-personal, highly technological world that we live in.
I had dinner with the CEO 1 on 1 the last night I was there and he talked about expanding my scope with the company. Maybe he was planning that regardless. Me coming out there only helped. He wanted to get to know me as the person to see if we mesh well and can work together long term.
Face to face relationships matter!
I’m Ray Ruecker with Connect 5000.