This isn’t the first article on handwritten notes and it certainly won’t be the last.
My wife and I have a sitter we use for date nights, doctor visits, etc. I’ve known this gal for over 10 years from church.
We recently referred her to a colleague of mine who have a little boy so they can have someone for date nights and other events.
On Saturday we received in the snail mail a small thank you card and a gift card to Chili’s from her thanking us for referring her to my colleague.
Wow! That was unexpected. And I’m not referring to the monetary value of the gift card.
We in sales all know after gaining a new client or referral that we should send a handwritten thank you. But we don’t. I think we get so busy we simply forget to.
3 quick observations:
1. How often do you get a handwritten note by snail mail these days? Seriously? It’s rare. Just by doing this small task more often, you’ll stand out.
2. It was unexpected and it brightened my day. Lately my allergies have been flaring up and I feel physically drained. This little act made my afternoon.
3. How likely am I going to refer our sitter to other couples and friends who need occasional babysitting help? Very much so! She took the time to send us a small note. She didn’t have to and I knew she was appreciate that we passed her name along. She stood even more by thanking us in writing.
So what can the power of a handwritten note do in your sales world?